We’re recruiting on behalf of a specialist engineering organisation operating within the maritime and defence sector, seeking an experienced Field Service Team Lead to head up a customer-facing field service function.
This is a hands-on leadership role, responsible for managing a team that delivers engineering support, installation and maintenance activities across the full product lifecycle at customer sites in the UK and overseas.
The Role
As Field Service Team Lead, you’ll lead and coordinate field-based engineering activities, ensuring equipment is installed, tested, configured and supported in line with contractual, regulatory and safety requirements.
You’ll work closely with project teams, customers and suppliers, planning and prioritising work, leading engineers in the field, and acting as a technical and operational escalation point when required.
Key Responsibilities
Field Service Leadership
- Lead and manage the Field Service team, applying effective first-line management practices
- Plan, prioritise and coordinate field service activities in line with customer and project requirements
- Support the Project Manager with planning and delivery of engineering support activities
Installation, Test & Maintenance
- Oversee and carry out installation and commissioning (“setting to work”) activities in line with approved installation and test plans
- Support assembly and testing of equipment and cabling in accordance with quality procedures
- Lead and support routine maintenance activities, ensuring compliance with legal, quality and safety standards
- Assist with managing equipment obsolescence and long-term support considerations
Customer & Stakeholder Engagement
- Act as a key interface with customers at designated sites, building strong working relationships
- Attend land and sea trials as required to support measurement, servicing and maintenance activities
- Liaise effectively with internal teams, suppliers and external stakeholders
Safety, Compliance & Documentation
- Ensure work is conducted in line with relevant legislation, regulatory requirements and defence safety standards
- Identify risks, assess hazards and ensure appropriate mitigation measures are documented and followed
- Produce and maintain technical and project documentation to required customer and regulatory standards
Essential Skills & Experience
- Strong experience working with electrical and electronic systems, ideally within a maritime environment
- Proven experience leading or supervising engineering teams, including extensive UK and international travel
- Experience working to defence safety and regulatory standards, including risk assessment and mitigation
- Ability to produce and maintain high-quality technical and project documentation
- Willingness to attend customer sites, including land and sea trials, as required
- Strong stakeholder management skills with the ability to build effective working relationships
Desirable Skills
- Knowledge of acoustics
- Understanding of computer networks
- Comfortable working in confined spaces
- Clear and confident communicator, both written and verbalQualifications & Requirements
- Engineering qualification to HND level or higher
- Eligible to obtain UK security clearance (SC or DV)
- Sole UK nationality
- Full UK driving licence
- Willingness to travel at short notice within the UK and internationally
- Computer literate
Essential to know
- Awesome Salary
- Based out of Portland
- Must be UK National from birth
- When not at site this is a hybrid role with 2/3 days week in office
- When at site all hotels/ subsistence, food and travel is paid for and and a £50 daily working away from home allowance
- All overtime is paid for including any travel time
Why Apply?
- Leadership role with a high degree of responsibility and autonomy
- Opportunity to work on complex maritime and defence systems
- Varied role combining people leadership, hands-on engineering and customer engagement