Location: Dorchester (Hybrid Working)
Contract: Temporary- ongoing (no fixed end date)
Pay: £13.90 per hour
Hours: Full‑time, rota‑based (7:00am-5:20pm)
About Connect2Dorset
Connect2Dorset is the managed recruitment service for Dorset Council, providing temporary, contract and interim opportunities across council services. Any profit we generate is reinvested back into local authorities and the communities they support.
We are guided by values of ethics, trust and care, and we are proud to support meaningful public‑sector work.
About the Role
We are recruiting a Transport Administrator to work for Dorset Council within their Travel Team, supporting the coordination and delivery of transport services across Dorset.
This role plays an important part in arranging and supporting transport for children, young people and adults, helping to ensure journeys are safe, timely and well‑organised. You will work closely with colleagues across Dorset Council, as well as schools, parents, transport providers and passenger assistants.
This is an excellent opportunity for someone who enjoys organisation, problem‑solving and working as part of a team delivering an essential public service.
Key Responsibilities
As a Transport Administrator within Dorset Council's Travel Team, your responsibilities will include:
Handling telephone and email enquiries from parents, schools, transport providers and passenger assistants
Liaising with internal Dorset Council teams and external contractors
Processing new transport applications and checking information for accuracy
Maintaining accurate electronic records using Council systems
Using mapping software to review routes and assess transport suitability
Supporting the coordination of route cover for Passenger Assistants
Responding to service queries and escalating issues where appropriate
Working collaboratively with colleagues and using initiative where requiredFull training and ongoing support are provided.
Working Pattern & Hybrid Working
This role offers hybrid working following a structured training period.
Initial training:
Minimum of four weeks office‑based in Dorchester, working alongside experienced team members
Training may be extended to ensure you feel confident and fully supported
After training:
Hybrid working arrangement, typically two days remote and three days office‑based
Service requirements:
At certain times of the year, the team may need to work fully office‑based to support service delivery
Hours & Shifts
The role operates on a rota between 7:00am and 5:20pm, Monday to Friday.
Monday-Thursday shifts:
7:00am - 3:30pm
8:00am - 4:20pm
8:40am - 5:20pm
Fridays:
Shifts finish at 3:00pm, 4:00pm or 5:00pm
What We're Looking For
We're looking for someone who is organised, reliable and confident communicating with a wide range of people.
Essential skills and experience:
NVQ Level 3 / BTEC National Certificate, or equivalent experience
Previous administrative or office‑based experience
Confident IT skills, including Microsoft Office and Teams
Strong communication and customer service skills
Good attention to detail and accuracy
Ability to manage priorities and meet deadlines
A positive, team‑focused approach with the confidence to work independently once trained
Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates
Salary description
£13.90 - £13.90 per hour