Title: Customer Experience Centre (CEC) Assistant Team Leader
Duration: September 2026 - May 2027 (Potential Extension/Permanent Opportunity)
Location: Warrington, UK (303 Bridgewater Place, Warrington, WA3 6XF)
Headcount: 1
Key Responsibilities
- Support, monitor and coordinate a small team of multi-skilled operatives.
- Develop and maintain strong relationships with client stakeholders, landlords, managing agents and facilities vendors.
- Assist in managing on-site contractors and suppliers to ensure service delivery standards are met.
- Coordinate day-to-day facilities and workplace operations across the site.
- Support financial administration activities including purchase orders, invoices and reporting.
- Assist with the implementation and monitoring of business continuity and disaster recovery plans.
- Follow established escalation procedures and incident management processes.
- Support operational projects and continuous improvement initiatives.
- Prepare and maintain management reports and operational records.
- Drive achievement of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Work closely with engineers, vendors and internal teams to ensure operational issues are resolved quickly.
- Maintain a high level of customer service for all internal and external stakeholders.
Desired or Preferred Experience and Technical Skills:
- Minimum 2 years' experience in an administrative, operational support, facilities or workplace coordination role.
- Previous Facilities Management experience.
- Previous Engineering Helpdesk experience.
- Knowledge of engineering operations or maintenance environments.
- Strong leadership and people management capability.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Excel, Outlook and Word.
- Experience working with vendors, contractors and multiple stakeholders.
- Ability to prioritise tasks and make effective operational decisions.
- Ability to work independently and perform under pressure in a fast-paced environment.
- Experience working in KPI and SLA-driven environments.
Top 3 Must-Have Skills
- Strong leadership and team coordination.
- Ability to make sound operational decisions.
- Ability to work effectively under pressure in a fast-paced environment.
Working Pattern
- Monday to Friday.
- 8:00 AM - 5:00 PM.
- 40 hours per week.
- Fully onsite in Warrington.
- No travel required.
What Makes This Role Attractive?
- Opportunity to work with JLL supporting HSBC.
- Potential for contract extension or permanent employment.
- Opportunity to lead a team and make operational decisions.
- Training and career development opportunities.
- On-site parking and gym facilities.
- Fast-paced and varied working environment where no two days are the same.