The successful candidate will lead daily engineering operations, ensuring high standards of service delivery, compliance, technical performance and customer satisfaction.
The Role
You will:
• Manage engineering operations including installation, maintenance and reactive service delivery
• Lead supervisors, engineers and support staff, driving performance and continuous improvement
• Oversee resource planning, scheduling and operational efficiency
• Act as the senior escalation point for technical and service-related issues
• Ensure compliance with industry standards, legislation and audit requirements
• Support commercial activities including quotations, cost control and operational performance
• Build strong customer and supplier relationships while managing escalated issues professionally
• Promote a positive health & safety culture and support ongoing training and development across the team
Requirements
• Proven experience managing engineering or electronic security teams
• Strong operational, technical and people management skills
• Knowledge of compliance standards and audit processes within the security industry
• Ability to manage customer relationships and deliver high service standards
• Commercial awareness with experience supporting operational budgets and quotations
Salary & Benefits
• £58,000 – £63,000 salary package
• Company car or car allowance option
• BUPA Health Insurance
• Company pension
• Life insurance and accident cover
• Employee discount and wellbeing programmes
• 28 days holiday including bank holidays
Salary description
£55000.00 - £65000.00 per year