This role will involve providing customers with help. Full training and support will be provided.
Key Responsibilities:
* Upselling and cross selling on every opportunity presented in order to increase revenue
* Identify and maximise sales opportunities through fact finding/need id, cross selling and up selling plus special promotions on a wide range of retail products
* Support customers wishing to purchase products via DRTV, often high value products, by using in depth product knowledge to best present the product and maximise different selling opportunities.
* Place customer orders and resolve all customer enquiries at first point of contact efficiently
* Record all customer contact details by telephone using in house systems adhering to mandatory compliance regulations ensuring accuracy and attention to detail at all times
* Predominantly inbound calls but warm dialling to outbound customers will also be required at times
* Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
* Take ownership of personal development and performance
* Work as a team in a fast paced target driven environment
Free parking is provided, and the company is a 5 minute walk from the Romsey train station.
Ideal Candidate:
* Effective communication - Can communicate effectively, both verbally and in writing. Can use listening and questioning techniques to make sure that they understand what is going on and can effectively transfer ideas and information
* Customer focus - Can provide a high level of service to customers. Has an active commitment to providing a service to all key client and customer groups.
* Work as part of a team - Can work co-operatively with team members and colleagues making positive and constructive contributions
* Respect for equality and diversity - Considers and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their position, background, circumstances, status or appearance.
* Problem solving - Gathers enough relevant information to understand specific issues and events. Uses information to identify problems and draw logical conclusions. Makes good decisions.
* Resilience -Shows reliability and resilience in difficult circumstances. Remains calm and confident, and responds logically and decisively in difficult situations
* Persuade and influence - Demonstrates the benefits of the product through recognising the customers’ needs and presenting information that allows the customer to make an informed decision on the benefits offered.
Hours:
* Full time 40 Hours a week - 5 days a week including Saturday working - flexible shifts to be discussed at interview.
* Hybrid home working is available with this position subject to successful completion of induction/training including assessment in line with the Company policy
Salary description
£12.71 - £12.71 per hour