Are you an experienced Customer Support Advisor with a passion for delivering outstanding customer service across phone, email, social media, and online channels Do you thrive in a fast-paced environment where problem-solving, attention to detail, and customer satisfaction are at the heart of everything you do
Workshop Recruitment is supporting a successful and growing business in North Baddesley in the search for a proactive Customer Support Advisor to join their customer service team on a fixed-term contract. This is an excellent opportunity for a customer-focused professional who enjoys helping customers, resolving enquiries, and delivering a first-class service experience.
The successful Customer Support Advisor will manage customer enquiries across multiple communication channels, ensuring issues are resolved efficiently while maintaining high service standards.
Key Responsibilities
Respond to customer enquiries through phone, email, text support, social media, and digital ticketing systems
Deliver accurate and professional solutions to customer queries
Process returns, exchanges, and customer requests in line with company procedures
Update and maintain customer records accurately
Work collaboratively with internal teams to resolve issues quickly
Support continuous improvements in customer satisfaction and service delivery
Ensure all enquiries are managed within agreed service levels
Skills & Knowledge Required
Previous experience in a customer service or customer support role
Strong communication skills across multiple channels
Excellent attention to detail and organisational skills
Ability to follow processes accurately and consistently
Positive, enthusiastic, and self-motivated attitude
Strong problem-solving skills and customer-focused approach
Comfortable working in a fast-paced environment
Confident using computer systems and digital platforms
Additional Information
37.5 hours per week
Monday to Friday, 9:00am–5:00pm
1 in 4 weekends worked from home (with Monday and Tuesday off in lieu)
You must be able to work one late (2-10) and one early (6-2) shift per month
Office-based role in North Baddesley
Free parking, refreshments, and casual dress environment
Salary description
£13.03 - £13.03 per hour