Location: Ipswich
Hours: Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings
Salary: £30,000 + uncapped bonus (realistic £40,000+ OTE)
Join a Leading Main Dealer as Their Go‑To Senior Advisor
A well‑established, high‑performing main dealer in Ipswich is seeking an experienced Senior Service Advisor to become the key link between customers, the workshop, and a small team of advisors. This is a hands‑on senior role where you’ll take ownership of the daily flow of the service department and help drive performance.
Key Responsibilities
Lead, support, and mentor two Service Advisors
Manage the full customer journey from booking to handover
Oversee workshop loading, job progress, and workflow efficiency
Handle escalations and ensure exceptional customer satisfaction
Identify upsell opportunities to maximise department profitability
Maintain accurate records, warranty processes, and compliance
What You’ll Bring
1+ year main dealer experience (essential)
Strong communication and customer‑facing skills
Ability to support colleagues and take ownership of daily operations
Comfortable in a fast‑paced, customer‑focused environment
Organised, proactive, and ready for a senior‑level challenge
What’s On Offer
Uncapped bonus with achievable £40,000+ OTE
Supportive, established team environment
Genuine career progression opportunities
25 days holiday + bank holidays, rising to 28 days after 3 years’ service
Consultant: Kalum Green
Ref: LBOJ
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries
Salary description
£38000.00 - £40000.00 per year