You'll report to a Team Leader and have no supervisory responsibilities.
What you'll do
* Handle enquiries by phone, email and in person
* Gather and assess information accurately, spotting gaps or inconsistencies by listening to the customer
* Defuse difficult situations and respond in ways that don't escalate conflict
* Give initial support to customers who are worried or in difficulty, and refer them on when they need more support
* Keep accurate records and handle personal data in line with data protection requirements
* Work with colleagues, external organisations and partner agencies to come to an effective resolution.
You will:
* Seek feedback and give it constructively
* Work cooperatively and build rapport quickly
* Think critically, weigh up options and make sound decisions
* Be open to new ways of working and suggest improvements
Essential
* Minimum Level 3 qualifications (e.g. 2 A Levels, grades A–F) or equivalent experience
* Confident IT skills, including Microsoft applications
* Excellent communication and customer service skills
* Experience in a customer facing role
Salary description
£30000.00 - £31000.00 per year