Job Title: Apprenticeship Administration & Learner Support Coordinator
Location: Milton Keynes
Salary £27,500
Overview:
A key support role responsible for coordinating apprenticeship administration processes while providing high-quality support to learners throughout their programme. This role ensures smooth learner onboarding, accurate record-keeping, and a positive learner experience from enrolment through to completion.
Key Responsibilities:
- Manage apprenticeship administration processes, including enrolment, onboarding, and documentation compliance
- Maintain accurate learner records in line with regulatory and funding requirements
- Act as a first point of contact for learner queries, providing guidance and ongoing support
- Monitor learner progress and engagement, escalating concerns where appropriate
- Coordinate reviews, meetings, and communications between learners, trainers, and employers
- Support funding and audit requirements by ensuring documentation is complete and up to date
- Contribute to improving processes and enhancing the learner journey
Learner Support Duties:
- Provide pastoral support to learners, helping them overcome barriers to achievement
- Promote engagement, retention, and timely completion of programmes
- Signpost learners to additional support services where needed (e.g. Wellbeing, functional skills)
Requirements:
- Experience in administration, ideally within apprenticeships, education, or training
- Strong organisational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and prioritise effectively
- Confidence using IT systems and learner management platforms