Due to exciting business expansion into the Mediterranean market, our client is seeking a bilingual Italian Customer Experience Representative to join their team.
In this role, you will be the primary voice for our Italian-speaking customers, driving our new digital strategy and ensuring every interaction is exceptional.
We are looking for a proactive professional who can identify customer needs, bridge communication gaps, and help us scale up our international presence.
The Role
You will manage the end-to-end customer journey for the Italian market, from initial outbound lead generation to long-term support. You will play a pivotal role in aligning our customer experience with our marketing initiatives while maintaining the high standards our clients expect.
Key Responsibilities
Product Expertise: Explain and demonstrate product features and functions; provide accurate quotes and pricing.
Customer Support: Respond to queries promptly via phone, email, social media, and online chat in fluent Italian.
Insight & Analysis: Analyse customer feedback, log technical issues, and proactively step in to ensure a positive user experience.Requirements
Language Skills: Fluent Italian speaker (written and verbal). Proficiency in English is required.
Communication: Exceptional interpersonal skills with the ability to listen actively and communicate complex ideas clearly.
Technical Proficiency: Experience handling high volumes of calls and emails daily; ability to gather and interpret customer data.
Numeracy: Excellent maths skills for accurate, speedy calculation of sales prices, discounts, and percentages.
Soft Skills: High levels of patience, superb time management, and the ability to work independently or as part of a collaborative team.Why You Should Apply
Be a Pioneer: Play a direct role in our digital strategy and Italian market expansion.
Collaborative Culture: Work closely with marketing and sales in a fast-paced, supportive environment.
Professional Growth: Opportunity to manage the full sales and support cycle for an entire region.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Salary description
£27000.00 - £28000.00 per year