Dereham, Norfolk (Hybrid: 3 days office / 2 days from home, or full-time office if preferred)
£35,500 + bonus + on-call supplements
Some people work through tickets.
Some people take ownership, solve problems properly, reassure users, and make the whole business run better.
We’re looking for the second kind.
Recruit Ventures is hiring an IT Support Engineer / Helpdesk Engineer for 1st line and 2nd line support, to join our Helpdesk Support Team based in Dereham, Norfolk.
This is an opportunity for a capable, dependable and ambitious support professional to play a visible role in a growing UK business that supports a network of offices and staff nationwide.
This role will suit someone who enjoys being the person others trust when something matters: the person who stays calm, communicates clearly, fixes what can be fixed, and takes responsibility for seeing issues through.
You’ll be supporting users across a broad range of day-to-day IT and business systems, delivering 1st line and 2nd line support and helping keep colleagues productive across our UK office network.
What makes this role different
We value people who combine technical competence, sound judgement and genuine care for the user experience.
You won’t just be logging calls and passing problems on. You’ll be expected to think, troubleshoot, prioritise, communicate and improve.
If you take pride in high standards, enjoy variety, and want to be part of a business where reliable people make a real impact, we’d like to hear from you.
What you’ll be doing:
Acting as a first point of contact for users by phone, email, chat and remote support
Delivering 1st line and 2nd line IT support across desktops, users, networks, devices and office systems
Troubleshooting and resolving issues efficiently, with clear updates throughout
Escalating issues appropriately and working with internal colleagues and third-party providers where needed
Supporting users with day-to-day IT and business application queries
Assisting with database and CRM system configurations and support
Assisting with hardware configuration, setup, sourcing and deployment
Monitoring alerts, incidents and support cases to ensure issues are followed through
Providing a high standard of service, aftercare and practical support to end users
What we’re looking for:
We’re interested in people who are capable, proactive, organised and user-focused.
You should have experience in a helpdesk, desktop support or IT support role, with a solid grounding in some or most of the following:
1st line and 2nd line IT support
Microsoft Word, Excel, Outlook and PowerPoint
Active Directory and Microsoft Exchange
Routers, Cat5 networks, VPNs and printers
Mobile Device Management platforms
General user support and business application support
Ticketing systems and remote desktop tools
Experience in any of the following would be beneficial:
Virtualisation
Hyper-V
Citrix
SQL
Switching
WAN environments
HTML / PHP
AI
The kind of person who succeeds here:
Communicates clearly and professionally with users at all levels
Can make technical issues understandable and manageable
Stays composed under pressure and prioritises effectively
Takes ownership rather than waiting to be chased
Enjoys solving problems properly, not just quickly
Brings a positive, helpful and dependable approach to the team
What we offer:
Salary: £35,500 + bonus + on-call supplements
Bonus scheme: Company-wide bonus scheme
Hybrid working: 2 fixed days working from home, or fully office-based if preferred
Healthcare: Optional private healthcare scheme
Holiday: 20 days annual leave, increasing by 1 day per year of service up to 25 days, plus your birthday off
Pension: Company pension scheme
Parking: Free on-site parking
About Recruit Ventures:
Established in 2011, Recruit Ventures is a leader in the UK investment sector for start-up recruitment businesses. We support business owners across the UK to launch and grow their own recruitment companies, providing investment, back-office support and a long-term platform for sustainable growth.
We’ve built a reputation for consistency, profitability and expansion, and we are looking for people who want to contribute to a business that values reliability, initiative and high standards.
Apply
If you’re the kind of IT support professional who likes to be trusted, relied on and respected for doing the job properly, we’d like to hear from you.
Apply now to join Recruit Ventures as our next IT Support Engineer
Salary description
£35500.00 - £37500.00 per year