Key responsibilities will include:
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Managing and leading customer support team
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Monitoring and reporting on tracking tools
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Performing employee evaluations and developing employees
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Acting as escalation point for operational tasks
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Setting up KPIs and other strategic initiatives
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Conducting capacity and workplace planning
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Ensuring specific support for Tier1 customers
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Occasional travel to other offices
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Ensuring the team implements best practices
The successful candidate will have:
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Experience in a similar role
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Proficiency with client/server network structures
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Understanding of enterprise application environments
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Experience working with CRM systems, ideally SalesForce
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Experience leading a team
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Customer focussed mindset
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Excellent attention to detail
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Proficiency with Microsoft Office desktop products
If this role looks like your next challenge, please contact Ben ASAP or apply via this advert!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions
Salary description
£40000.00 - £50000.00 per year