The Role
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
The dual job purpose of this exciting role is to be the first point of contact for patients upon arrival at a dedicated base, welcoming them and ensuring their confidentiality is always maintained, whilst also providing transport to GPs on visits around the locality to visit patients.
The receptionist element of the role would include comfort calls to patients, appointment booking or incoming calls about a possible bereavement. This part of the role requires empathy and competent IT skills to navigate your way around a computer screen, whilst talking to a patient on the phone who is potentially in distress.
The driver element of the role will include vehicle and medical equipment checks. As well as use of an IC24 car to transport clinicians to a call where a person is in need. This could also include you accompanying the clinician into patient homes. Due to this the role requires applicants to hold a full, clean, manual driving licence.
This role includes a variety of tasks throughout the shift, keeping it balanced and interesting, whilst always remaining focused. There are achievable options for progression within a variety of roles.
Do you have the passion to work in a busy out of hour’s environment offering a professional patient care service in our Norfolk and Waveney locality? If you want to work for a company who is dedicated and passionate toward their workforce, and you are enthusiastic about helping others and making a difference whilst forging a career in this industry, this role would be perfect for you!
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Norfolk and Waveney
Hours Available Bank hours available during our out of hours period (Monday-Friday 18:30-08:00 and 24/7 through weekends and bank holidays).
What’s in it for you:-
Hourly rate of £12.25
Enhanced rates for Out of Hours shifts
Additional annual leave above statutory minimum based on service
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Free membership to our reward and discount platform
Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people.
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We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed)
Salary description
£12.71 - £12.71 per hour