Job Type: Permanant Full time 8am-5pm Monday to Friday with 30 minute break - Office based
Location: Wisbech
Rate of pay: £28,250 per annum
We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Coordinator to join their growing team.
This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination.
The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.
Key Responsibilities:
Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
Scheduling and coordinating responsive repairs work
Prioritising urgent and emergency repairs appropriately
Updating internal systems with accurate job notes and progress updates
Liaising with supervisors and engineers to ensure smooth delivery of works
Monitoring outstanding jobs and chasing updates where required
Delivering excellent customer service at all times within a busy social housing environment
Candidate Requirements:
Previous experience within social housing, repairs, maintenance or contractor environments
Experience working on a busy desk handling both inbound and outbound calls
Strong organisational skills with the ability to multitask effectively
Excellent communication and customer service skills
Ability to work well under pressure in a fast-paced environment
Good IT and administration skills
Proactive and professional approach
Please contact our maintenance recruitment specialists Maryrisa or Holli – (phone number removed)
ARC GROUP
A focus on recruitment, a passion for people
Salary description
£28250.00 - £28250.00 per year