DS Smith are currently looking for an experienced Administrator to work in their Milton Keynes depot. This role is ideal for someone with previous admin and customer service experience within a manufacturing/warehouse/transport environment.
Role: Transport Administrator
Shifts: 06:00 AM till 18:00 PM 4 on 4 off, including weekends
Pay: £16.63
Duration: Ongoing
Location: DS Smith, Andersen Gate,Milton Keynes, MK4 4AE
Main tasks include
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Manage communication with customers outside of standard business hours, ensuring queries and issues are handled promptly.
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Coordinate and book transport for outbound deliveries outside of normal operating hours.
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Arrange delivery bookings via phone and email, ensuring all required information is accurately recorded.
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Maintain and update tracking reports for all inbound and outbound orders, always ensuring data accuracy.
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Process orders within the system and allocate them to the relevant shipments.
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Cross-check delivery documentation against received goods and highlight any discrepancies or issues.
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Monitor and record transport-related costs, updating financial tracking reports accordingly.
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Track and report on OTIF (On Time In Full) performance, ensuring data is kept up to date.
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Liaise with Customer Service teams during business hours to ensure smooth operational flow and issue resolution.
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Book transport through pallet networks and parcel carriers, ensuring cost-effective and timely delivery solutions.
Requirements
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Excellent IT skills and proficient in the use of Google suite & Microsoft Office suite
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Flexible and adaptable attitude with ability to prioritise a range of different tasks.
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Exceptional communication skills, at all levels, both written and verbal.
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Excellent organisational and time management skills.
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Confident, enthusiastic and tenacious
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Previous admin or customer service experience
Benefits:
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Advice and editing on your current CV
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Dedicated team throughout your journey within the role
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Paid holiday
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Exclusive online services including restaurant and retail discounts
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Chance to receive £25* for referring a friend
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Opportunity for progression into permanent roles
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Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check
Salary description
£16.63 - £16.63 per hour