Be the front line of support for our customers - resolving enquiries, managing updates, and helping people get the right information quickly and confidently. As a Customer Contact Administrator, you'll play a vital role in delivering safe, reliable and efficient customer service across both telephone and written channels.
This is a hybrid role, working 20 hours per week, Monday–Friday on a between 4pm – 8pm, with 3 days in the office, the rest 2 from home.
What you’ll be doing
You’ll handle a mix of inbound calls, outbound updates and written enquiries, including:
* Resolving standard queries at first contact using agreed processes and guidance
* Creating and updating customer records accurately in our systems (including SAP and internal databases)
* Providing clear, professional and empathetic communication
* Supporting case progression, data accuracy and customer follow-up activity
Why you'll Love this Role
* Make a real difference by providing fast, accurate and supportive responses to customers who need our help.
* Work across both calls and written communication, giving great variety to your day.
* Join a supportive, inclusive team that genuinely cares about your development, wellbeing and success.
* Grow your career with access to coaching, internal development programmes and progression routes across customer service, specialist functions and leadership.
* Benefit from a strong culture of continuous improvement, where your ideas really matter.
* Gain experience across multiple customer processes, systems and service areas—including the opportunity to support the National Gas Emergency Line as part of cross-flex activity.
* Enjoy a competitive benefits package, including pension, holiday purchase schemes, career development support and more.
What You'll Bring
* Previous call-handling or contact-centre experience (preferred but not essential)
* A customer-first mindset, taking ownership of each contact from start to finish
* Strong computer literacy and confidence learning new systems
* Experience with SAP (advantageous)
* Excellent communication skills with the ability to support customers professionally and calmly
* Strong attention to detail and accurate data entry skills
* Ability to follow set procedures to deliver consistent outcomes
* A proactive approach to spotting opportunities for improvement and supporting high-quality service
If you’re confident speaking with customers and comfortable learning new systems, we can teach you the rest
Salary description
£26109.00 - £26109.00 per year