You will be responsible for managing the performance and development of the repairs team, ensuring service levels are met while continuously improving operational processes and efficiency.
Key responsibilities will include:
* Managing the day-to-day operations of the repairs centre
* Leading and developing the repairs team
* Ensuring services meet agreed SLAs and operational KPIs
* Acting as a key point of contact for customers and service issues
* Managing workflow, resourcing and operational performance
* Driving process improvements and maintaining quality and compliance standards
The successful candidate will have:
* Experience managing teams within a technical repair, manufacturing or service environment
* A track record of delivering operational performance against SLAs and KPIs
* Experience working in a customer-facing B2B environment
* Strong organisational and communication skills
* Commercial awareness and experience working with ERP or service systems
* An electronics background or relevant engineering qualification would be advantageous.
If this sounds like the next step in your career, please contact Liam at Eclectic Recruitment for more information or click apply now.
We aim to respond to every applicant. However, if you have not heard from us within 10 days, please assume that on this occasion your application has been unsuccessful or the role has now been filled. You are welcome to contact our office or email us to discuss other opportunities
Salary description
£50000.00 - £52000.00 per year