Jobs in Ivy Row

We're looking for a Technical Support Analyst to join a dynamic technology services team supporting multiple business units across a well-established UK organisation. This is an excellent opportunity for an IT professional with experience in device management, IT asset administration, and end-user support who enjoys working in a customer-focused environment.

You'll play a key role in ensuring the smooth delivery of technical services, managing IT assets and licences, supporting user onboarding and offboarding processes, and contributing to continuous improvement initiatives across the business.

What You'll Be Doing

Managing the life cycle of IT assets, including stock control, audits, reporting, and compliance.
Provisioning, configuring, and supporting corporate devices.
Supporting starter, mover, and leaver processes.
Assisting with the management and allocation of software licences.
Working closely with internal technology teams and external suppliers to resolve technical issues.
Acting as an escalation point to ensure timely resolution of support requests.
Producing and maintaining asset and service reports.
Contributing to technology projects and service improvement initiatives.
Supporting the adoption of IT governance, controls, and best practices.
Essential Skills & Experience

Experience in IT asset management and asset lifecycle processes.
Hands-on experience with Microsoft Intune for device management and deployment.
Knowledge of Active Directory administration and user account management.
Understanding of IT infrastructure, hardware, mobile devices, and networking fundamentals.
Strong customer service and stakeholder management skills.
Ability to work independently while managing competing priorities.
Excellent communication and problem-solving skills.
Collaborative and proactive approach to teamwork.
Why Join Us?

Opportunity to work within a large, complex business environment.
Varied role combining technical support, asset management, and project work.
Exposure to modern endpoint management technologies.
Supportive and collaborative team culture.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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