If you enjoy building long-term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. We're looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.
BASIC SALARY: £34,000
BENEFITS:
· Uncapped commission, paid quarterly (OTE £1000 per quarter)
· 25 days annual leave plus bank holidays
· Health cash plan
· Employee assistance programme
· Life assurance
· Workplace pension scheme
· Eye care scheme
· Free parking
LOCATION: This is an office based role, based in Irthlingborough.
COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston
JOB DESCRIPTION: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long-term relationships. You'll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast-paced, customer-focused role where organisation, communication and relationship management are critical. You'll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.
Day to day you will:
· Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
· Conduct regular customer reviews and maintain strong working relationships with key stakeholders
· Identify opportunities for account growth through upselling and cross-selling services
· Coordinate customer requirements internally with sales, scheduling and operational teams
· Manage customer documentation, certification and training records accurately and efficiently
· Support contract renewals, pricing discussions and ongoing account development
· Resolve customer queries, complaints and escalations professionally and efficiently
· Maintain accurate CRM records and support wider customer engagement initiatives
PERSON SPECIFICATION:
You'll be a customer-focused individual who enjoys building relationships and delivering a high level of service. You'll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, you'll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:
· Have experience within a busy B2B sales, account management or customer engagement environment
· Possess excellent customer service and relationship-building skills
· Be highly organised, with strong time management and attention to detail
· Have strong communication skills, both written and verbal
· Be confident managing customer queries, escalations and ongoing account activity
· Ideally have experience within construction, training, education or related sectors, although this is not essential
COMPANY: We are a well-established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.
REF: SM18494
Salary description
£34000.00 - £34000.00 per year