Location: Must reside within 1 hour of site - Norfolk
Travel: UK-wide as required, plus occasional European travel for training
Role
We are seeking a skilled Site Service Technician to support the performance, uptime and reliability of specialist production equipment across customer sites. You will complete expert-level product training and deliver a full range of onsite services including installation, troubleshooting, break-fix repairs, preventative maintenance, performance optimisation and operator training.
This role is ideal for someone who thrives in a fast-paced technical environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Duties
Service & Support
Attend customer sites within your assigned territory to complete break-fix repairs, preventative maintenance and machine optimisation.
Diagnose issues efficiently using information provided by remote support teams.
Deliver all service activities in a professional, customer-focused manner. Installations
Complete onsite equipment installations to required standards.
Ensure all configuration, testing and handover processes are completed thoroughly. Training & Development
Provide operator training, SOP guidance and ongoing skills development to ensure equipment is used and maintained effectively. Administration
Maintain accurate service records, documentation, analytics and expense submissions.
Update service systems in real time to ensure full visibility of ongoing work.
Expectations
Work a rotating shift pattern: 4 days (7am-7pm), 4 days off, 4 nights (7pm-7am), 4 days off, repeating.
Provide additional shift cover during holidays when required.
Build strong relationships with customers through respectful, clear communication.
Escalate critical issues promptly and follow through until resolution.
Communicate product updates, enhancements and service opportunities to customers.
Identify and share potential sales leads through the service system.
Meet and strive to exceed all KPIs, identifying areas for further training or development.
Maintain high standards of professionalism, integrity and safety at all times.
Complete all required training, certifications and ongoing development activities within agreed timelines.
Competencies
Positive attitude, strong work ethic and a calm approach under pressure.
Excellent troubleshooting and analytical skills.
Ability to follow SOPs and processes consistently.
Strong problem-solving ability, especially when situations deviate from the norm.
Team-oriented mindset with a willingness to learn and support others.
Clear and concise communication skills, both written and verbal.
Ability to resolve conflict fairly and quickly.
Comfortable working in a fast-paced, collaborative environment.
Strong organisational skills with the ability to manage travel, expenses and service data ethically and efficiently.
Commitment to maintaining equipment and working safely at all times.
Desired Requirements
High school / primary technical education required; technical college qualification preferred.
1-3 years' experience in a break-fix service environment.
Clean and safe driving record.
Intermediate experience with Microsoft Office, Salesforce and service management applications.
Completion of personality and technical competency assessments.
Additional Requirements
Flexibility to work the shift pattern and provide additional cover when needed.
Willingness to travel across the UK and occasionally within Europe for training.
Must live within one hour of the site. Package
OTE £51,668.00
17.5 shifts of holiday
Employee Assistance Program from day 1
Contributory pension scheme up to 6%
Life insurance
Private Health care after 2 years' service
Free Eye and eyesight tests
Long Service Awards
Free on-site parking
If you are currently seeking a position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall (url removed) who will give you a call for a confidential chat. CV Bay Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of Print roles in this sector.
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Salary description
£51668.00 - £51668.00 per year