£29,000 - £32,000 DOE
NG6, Nottingham
Monday – Friday 8am – 5pm
Looking for someone to start asap
Job Purpose
To support business growth by providing accurate quotations, processing customer orders and delivering excellent customer service. The role is responsible for managing customer enquiries from initial contact through to order completion, identifying opportunities to upsell and cross-sell products and services and maximising sales opportunities while maintaining target margins.
Working closely with customers, suppliers and internal sales teams, the postholder will ensure a seamless customer experience, build strong relationships and contribute to the achievement of company sales and profitability objectives.
Job Responsibilities
Prepare accurate quotations based on customer requirements, update stock records and ensure pricing aligns with customer agreements, discount policies, and margin targets. Where no pricing structure exists, optimise margins and seek guidance where required.
Respond to all sales enquiries, acknowledge receipt and obtain any additional information needed to produce a quotation.
Liaise with internal departments, suppliers, customers and the external sales team to gather information, resolve issues and support complex or customised quotations.
Complete quotations promptly and accurately, meeting both customer expectations and company standards.
Convert quotations into sales orders, ensuring accuracy and timely processing through to delivery, always adding one day to the expected delivery date.
Support the Purchasing Assistant with supply-related issues and communications.
Act as a key point of contact for customer enquiries, providing order updates, product information, lead times and general support.
Resolve customer issues where possible and escalate unresolved matters appropriately.
Build and maintain strong customer relationships by delivering a professional, efficient and positive customer experience in line with company standards and brand values.
Support the external sales team with quotation requests, updates and customer requirements.
Maintain accurate records of quotations, revisions, approvals, follow-ups and customer feedback, using information gathered to improve future quoting practices.
Assist with the development and improvement of quoting processes, proactively identifying opportunities to increase efficiency and accuracy.
Work collaboratively providing support when required, communicating clearly, sharing accurate information and contributing to a unified team approach.
Skills required
Ability to work in a fast paced environment while maintaining accuracy and attention to detail
Strong team player with excellent collaboration and communication skill
Committed, reliable and willing to take ownership of tasks and responsibilities
Customer focused approach with genuine care for delivering a positive customer experience
Able to work well within a team as well as independently when required
Strong organisational skills with the ability to manage multiple tasks and priorities
Proactive attitude with a willingness to support colleagues and contribute to team success
Positive, flexible and adaptable approach to changing business needs
EMA25
Salary description
£29000.00 - £32000.00 per year