Our client is a leading, award-winning social purpose organisation operating across the North West. Specialised in providing vital housing, healthcare, and support services, they work directly with individuals and families facing homelessness, rough sleeping, or displacement. They are dedicated to delivering inclusive, trauma-informed, and personalised care that empowers individuals to build independent, secure futures.
Role Overview
As a Senior Dispersed Housing Officer, you will play a critical role in managing dispersed temporary accommodation properties and supporting residents as they transition towards permanent, independent housing. Working within a broader homelessness and prevention framework, you will combine practical housing management with a person-centred support approach to help residents regain confidence, develop core life skills, and successfully maintain their tenancies.
Key Responsibilities
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Placement & Assessment: Conduct comprehensive initial assessments for referrals and establish individualised dispersed assessment plans prior to placement.
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Tenancy & Void Management: Handle property sign-ups, assist residents with benefit claims, complete health and safety inspections, report repairs, and perform practical tasks to ensure rapid property turnarounds.
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Resident Support & Resettlement: Conduct 1-to-1 sessions to build independent living skills, connect residents with external specialist agencies, manage crisis situations, and secure long-term move-on pathways to permanent housing.
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Partnership & Compliance: Collaborate seamlessly with external landlords, local authorities, and key partner organisations while maintaining precise case management records and adherence to UK GDPR and safeguarding standards.
Key Deliverables & Success Metrics
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Timely move-on pathways secured for residents in temporary accommodation.
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Rapid void turnaround times to maximise property availability for those in need.
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High resident satisfaction through trauma-informed, dignifying support.
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Accurate tracking of resident interventions, personal outcomes, and service impact.
Candidate Requirements
Essential:
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Mindset & Values: Non-judgemental, resilient, solution-focussed, and committed to empowering vulnerable individuals.
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Housing Management: Hands-on experience or a direct, practical approach to property management, health & safety inspections, and void tasks.
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Technical & Digital Skills: Proficiency in MS Office (Word, Excel, Outlook, Teams), case management systems, and smart mobile devices.
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Communication: Strong interpersonal, negotiation, and time-management skills, with the ability to maintain accurate 1-to-1 session logs.
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Mobility & Flexibility: Full UK Driving Licence with access to a personal vehicle preferred; ability to work dynamically in fast-paced environments.
Desirable:
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A recognised qualification in Health and Social Care (or equivalent demonstrable experience in a similar supported housing role).
Core Compliance Expectations
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Safeguarding: Commitment to identifying and proactively reporting concerns regarding adults and children at risk.
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Health & Safety: Rigorous adherence to safety protocols and personal protective equipment (PPE) guidelines.
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Equality, Diversity, and Inclusion: Alignment with inclusive values that embrace diverse backgrounds and support marginalised groups
Salary description
£13.70 - £13.70 per hour