£12.71 per hour
40 hours per week (overtime available)
Variety of Shifts available: 8am-5pm, 9am-6pm, 10am-7pm, 11am-20pm - weekend availability required
Temp-to-perm opportunity after 12 weeks
Love helping people and problem solving?
We're recruiting Customer Service Advisors to join a busy, fast-paced team supporting customers with their deliveries. This isn't a scripted call centre role where every day feels the same. You'll be speaking with customers, coordinating with drivers, solving problems, and helping ensure deliveries arrive where they need to be, on time. If you're confident on the phone, enjoy keeping busy, and thrive on finding solutions, you'll fit right in.
Duties:
Handling inbound customer calls relating to delivery queries
Navigating internal systems to track orders and update customer information
Liaising with drivers and internal teams to schedule deliveries and confirm arrivals
Booking deliveries with customers
Responding to customer emails in a timely and professional manner
Updating and maintaining the database with customer details and query progress
Developing an understanding of the delivery process to support query resolution
The Candidate:
Strong customer service skills
Excellent communication skills, both written and verbal
Basic MS Office skills (Word and Email)
Comfortable working in a phone-based role
Previous customer service experience is desirablePlease apply now or contact us at (url removed) to find out more details about this role
Salary description
£12.71 - £12.71 per hour