Seeking someone who enjoys speaking with people, organising people, developing business opportunities and delivering excellent customer service. This role would suit a self-motivated individual who is comfortable balancing sales activity with customer support responsibilities and who enjoys contributing to a growing business. This varied role combines business development, sales support and customer experience, offering the opportunity to make a real impact on business growth while building strong customer relationships.
Key Responsibilities
Customer Experience
Respond to customer enquiries across multiple communication channels.
Prepare and issue quotations accurately and efficiently.
Process customer orders and maintain accurate customer records.
Provide customers with information regarding services, pricing, availability and lead times.
Maintain regular communication with customers and internal departments throughout the enquiry and order process.Business Development & Internal Sales
Identify and engage potential new customers through proactive outreach and relationship building.
Research organisations and identify key decision-makers.
Manage and develop a pipeline of prospects and opportunities.
Follow up enquiries, quotations and leads to maximise conversion opportunities.
Arrange meetings and introductory discussions with prospective customers.
Re-engage inactive customers and identify opportunities for further business.
Identify opportunities to upsell and cross-sell services to existing customers.
Maintain accurate records of activity and customer interactions within company systems.
Support sales campaigns and wider business development initiatives.
Provide regular updates on pipeline activity and sales progress.Team Support
Work collaboratively with colleagues to maintain excellent customer service levels.
Support follow-up activity for enquiries, quotations and customer communications.
Assist with general sales administration and reporting.
Contribute ideas to improve customer service and sales processes.
Demonstrate flexibility and adaptability to support changing business priorities.About You
You will ideally have experience in one or more of the following areas:
Account Specialist
Sales Support Rep
Inside Sales Admin
Internal Sales
Business Development
Customer Service
Account ManagementYou will also possess:
Excellent communication and relationship-building skills.
A confident and professional telephone manner.
Strong organisational and time management skills.
A proactive and commercially focused mindset.
The ability to manage multiple priorities effectively.
Experience using Microsoft Office, Teams and CRM systems.
A positive attitude and a willingness to work as part of a team
Salary description
£32000.00 - £35000.00 per year