Key Responsibilities
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Respond to all inbound customer calls and emails within agreed timescales
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Proactively chase and close live enquiries
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Follow up existing enquiries with the aim to win or requote
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Monitor the sales inbox and acknowledge new leads promptly
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Create and process accurate quotations
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Log all activities within the CRM and convert live quotes into sales orders
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Maintain acceptable business margins
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Ensure all sales orders meet the Sales Order Acceptance Procedure
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Work with internal departments to resolve anomalies within required timescales
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Support account management activities, including organising visits and resolving issues
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Regularly follow up allocated leads and quotations
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Maintain a professional approach at all times
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Report any issues, delays or resource needs to the Head of Sales
Knowledge & Experience
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Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
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Strong presentation and communication skills
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Good IT skills
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Experience working with CRM systems
Attributes
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A strong team player
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Able to work accurately to strict deadlines
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Excellent time‑management skills
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Confident communicating at all levels
Why Join Us?
You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more
Salary description
£27000.00 - £32000.00 per year