The role of Case Coordinator
This role manages and progresses Expert Witness enquiries, acting as the first point of contact for clients and stakeholders. It involves preparing and following up on enquiries and quotations, supporting business development, collaborating with Client Managers, and ensuring accurate, confidential case handling in line with SLAs, deadlines, and service standards.
The position of Case Coordinator requires:
A high level of autonomy
Strong stakeholder management
A proactive approach to securing direct instructions
Maximising income
Supporting business growth
Delivering excellent customer service
Maintaining confidentiality and compliance
Key responsibilities:
Act as the first point of contact for Expert Witness enquiries, managing inbound leads across phone, email, and online channels in line with SLAs
Prepare, issue, and follow up on quotations and enquiries to secure new instructions and support business growth
Negotiate fees, scopes, and delivery deadlines with clients and experts in line with service standards.
Work collaboratively with Client Managers to develop new business through proactive follow-up and relationship management
Prepare and manage confidential documentation, ensuring accuracy, professionalism, and compliance.
Complete thorough handovers to Client Managers upon instruction, ensuring all case details and documentation are in place
Maintain accurate and up-to-date records across CRM and case management systems
Identify and escalate risks or concerns to the Line Manager promptly
Consistently meet agreed sales targets, SLAs, and KPIs
Undertake general administrative and other reasonable duties as required
The rewards
The role of Case Coordinator is a remote working position and the standard hours of work are 9:00am to 5:00pm, Monday to Friday, with no requirement to work weekends or bank holidays and there is on offer:
A salary of £25,750 per annum, depending on experience
Bonus Structure
Access to a company pension scheme
Enjoy your birthday off
Milestone recognition and long-service awards
A confidential 24-hour Employee Assistance Programme to support wellbeing
23 days paid holiday, plus all bank holidays
Occasional company social events
As a progressive and responsible employer, the Company is committed to supporting a healthy work life balance and promoting employee wellbeing.
Qualifications / Experience:
Minimum 1 year’s experience in a relevant administrative or professional services role
Strong written and verbal communication skills with excellent attention to detail
Educated to A-level standard or equivalent
Confident IT user (Microsoft Office / Google Workspace); CRM or case management experience desirable
Highly organised with strong time-management and prioritisation skills
Professional, confident, and client focused with strong interpersonal skills
Self-motivated, adaptable, and resilient under pressure
Able to work independently and as part of a team, using sound judgement
Discreet and professional in handling confidential information
Person Specification
Strong communication and relationship-building skills
Customer focused with high service standards
Confident, professional telephone manner
Highly organised with strong attention to detail
Discreet with confidential information
Effective independently and within a team
Resilient under pressure, meeting deadlines consistently
About the company
Our clients’ values are very important to them and are principles which underpin their business strategy, staff recruitment, client service, communication style and how they treat their network of professional psychologists.
How to Apply
Please note that eRecruitSmart is advertising on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you
Salary description
£25750.00 - £25750.00 per year