Location : Office based - Peterborough
Hours : Monday - Friday 08:45 -17:15
Salary : £26k
Essential: To apply you must have work experience from an insurance company
Working in a small, professional team, you will bring excellent communication skills based on your employment experience.
Responsibilities for this position:
* Work proactively to process claims by contact with the client and the Medical Service Providers
* Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims
* Developing a good relationship with all clients by providing a personal service
* Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim
* Be able to account for actions relating to claims by using methodical accurate data input methods
* Listening to and understanding the individual needs of each customer
* Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims
* Take required actions to resolve potential and existing complaints, escalating where necessary.
* Recording accurately all events / details and actions relating to specific individuals on the database. Ensuring copies of all documents and letters which are sent out/issued are retained on the client file
* Working as a team member, supporting colleagues and the Company
* Managing own workflow in a timely manner
* Having an understanding of how the functions of the role interlink and benefit that of other roles
Benefits
• Attendance Bonus
• Great Annual Leave Benefit including additional family days
• Free Worldwide Multi Trip Travel Cover and discounted rate for family members
• Cash benefits linked to Personal Accident, Life Cover and Critical Illness
• Monthly Employee Rewards Scheme
• Commitment to Employee Learning and Development
• Access to Wellbeing Services and Discount Scheme
• Free tea, coffee and fresh fruit
Salary description
£26000.00 - £26000.00 per year