Location: Abingdon
Pay: £23.58 per hour
Drivers Licence: Desired
We are looking for an experienced and motivated Head of Administration to lead the Occupational Health Customer Services Administration Team. This is an exciting opportunity to drive operational excellence, support service delivery, and contribute to the continued success of our Occupational Health business.
Responsibilities:
Lead and inspire and motivate a dedicated Administration Team, ensuring efficient operations.
Monitoring team performance against KPIs and implementing improvements to enhance service delivery.
Develop talent through high-quality training and coaching, building your teams knowledge to consistently deliver outstanding services.
Ensure adequate staffing levels and service coverage, including during peak periods and absences.
Work collaboratively with internal teams and third-party suppliers to ensure timely delivery of results and services. Ensuring all results are delivered to our customers within operational KPI's
Maintain clinic availability and booking schedules.
Review and improve processes, ensuring Standard Operating Procedures (SOPs) remain accurate and up to date.
Analyse performance data and provide actionable recommendations.
Support audits, quality investigations, and change control activities.
Promote a "right first time" culture, delivering a professional and efficient customer experience.
Ensure results and transfer of information between internal teams and the customer are dealt with correctly and within operational KPIs.
Undertake additional duties as required to support team and business objectives.
Our Occupational Health Customer Services team supports a wide range of services, from; medicals and vaccinations to wellbeing programmes. You will be at the heart of supporting internal teams, working with suppliers who support with our service delivery and ensuring these services run seamlessly for our customers.
Experience:
Essential:
Educated to A level or equivalent
3+ years of supervising or managing an administrative team
Advances Microsoft Office skills including; Word, Excel, Power point and Outlook.
Strong organisational, communication, and people management skills.
Desirable:
Experience of working within a scientific/Occupational Health, clinical or medical environment.
Experience of using other tools such as Salesforce and Power BI
Competencies:
Continuous improvement mindset with the ability to review and enhance processes.
Excellent communication and management skills.
Strong customer focus and commitment to service excellence.
Ability to drive initiatives that support business growth, customer retention, and long-term success.
An equal opportunity employer - welcoming and encouraging diversity in the workforce.
We provide reasonable adjustments to qualifies individuals with disabilities. To request a reasonable adjustment, pleas speak to your line manager or HR contact
Salary description
£23.58 - £23.58 per hour