Trainee Customer Care Advisor
Due to our continued success, we are expanding our Customer Services team and looking for an enthusiastic and customer-focused individual to join us as a trainee Customer Care Advisor based from our Leicester Office. This is an excellent entry-level opportunity for someone looking to begin a career in the house building industry. You will be fully supported and trained to handle enquiries, coordinate remedial works, and ensure our social housing partners receive an outstanding post-completion experience.
Key Responsibilities:
- Act as the first point of contact for housing associations, councils, and other registered providers, handling inbound calls, emails, and online queries in a professional and timely manner
- Log, track, and manage defect and maintenance reports accurately on Alpha
- Liaise with site teams, subcontractors, and suppliers to arrange remedial appointments and ensure works are completed to schedule
- Keep housing partners informed throughout the resolution process, providing clear and regular updates
- Support the team in managing end-of-defect-liability period inspections and sign-offs
- Carry out general administrative tasks to support the wider Customer Care department
About You:
- Genuinely passionate about delivering excellent customer service
- Good verbal and written communication skills, with a professional and empathetic telephone manner
- Well-organised with good attention to detail and the ability to manage multiple tasks simultaneously
- A working knowledge of Microsoft Office (Word, Excel, Outlook)
- A positive, can-do attitude with a willingness to learn and develop
- A team player who is also capable of working independently
- Resilient under pressure and able to remain calm when dealing with frustrated or demanding contacts
- A desire to learn about the house building industry and develop a long-term career within it
Desirable (but not essential):
- Previous experience in a customer-facing, admin, or complaints-handling role
- Some knowledge of residential construction or property
- Familiarity with the social housing sector or registered providers
What we offer:
This is an excellent opportunity for a trainee Customer Care Advisor to join our team. We offer a competitive salary plus benefits, which include:
- enhanced pension scheme
- private medical insurance
- life assurance
- generous annual leave with the option to purchase extra annual leave
To apply please send a CV with a covering letter with salary expectations to careers@morropartnerships.co.uk.