This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
Responsibilities as a Customer Support Agent:
Provide frontline support via telephone, email, and live chat
Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods
Book appointments and coordinate plans in line with operational requirements
Maintain accurate and timely records across internal systems (e.g., Salesforce).
Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions
Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery
Provide clear, accurate service information to customers in a friendly, courteous manner
When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns.
Requirements:
- At least 3 years’ experience in a customer-facing or support role.
- Experience of using databases and a proficient IT user.
- Outstanding verbal and written communication skills.
- Experience working in a fast paced, customer handling environment.
- Clear understanding of confidentiality and handling sensitive information.
- Self-sufficient and a problem solver.
- Happy to undertake a DBS check.
The Role:
- Fully remote, home based (all IT equipment will be provided).
- Monday – Friday, Working 7 hours per day (35 hours per week) on a rota basis covering shifts between 8:00am and 6:00pm.with 1 hour for lunch.
- Salary of £24,000 - £25,500 depending on experience
Salary description
£24000.00 - £25000.00 per year