Jobs in Desborough

Salary: Competitive
Working pattern: Remote/Hybrid (some office attendance required)

At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track.

We work differently to handle compensation claims in a modern, imaginative and refreshingly personal way and we have curious minds which shape and drive innovation in accident injury law.

Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun and inclusive.

National Accident Law is a great place to work, but don't just take our word for it, come and find out for yourself.

The purpose of the role

You will be responsible for all Fast Track EL/PL/OL cases that drop out of the MOJ portal, assessing liability and taking a pro-active approach to litigation where necessary. You will be responsible for managing the process efficiently, whilst securing the maximum win for both the consumer and the business.

What you'll be doing

Utilise your advanced knowledge to progress pre-issue claims into litigation as quickly as possible
Work closely with all other teams, ensuring a smooth handover for the client
Draft particulars of claim and all other documentation required for case progression, professionally and accurately
Understand the process for fast-track claims, being able to maximise revenue dependant where appropriate
Meet strict court deadlines
Be well versed with CPR rules and relevant case law
If required, attend conferences, hearings and CMCs
Be responsible for the instructing of Counsel or experts
Provide support for other teams where necessary and act as a referral point for more complex queries
Be responsible for file closure decisions, ensuring files are closed in a timely and appropriate manner
Personalise every interaction with the consumer, ensuring empathy and understanding are always expressed
Listen and assess the consumers' case, supporting them through the latter stages of their claim
Retain consumer engagement through the provision of informed advice, demonstrating technical know-how
Maintain up-to-date knowledge of our market to ensure knowledge and skills remain fit for purpose
 
What you'll bring

Experience of handling non-portal claims from drop out to litigation to settlement
Ability to handle a mixed caseload of denied and admitted claims
Proven ability to handle own caseload, adhering to strict SLAs
Experience of managing risk to make commercially sound decisions
Excellent written and verbal communication skills
Experience of analysing and interpret information to make decisions
Strong IT competence
Excellent customer service skills
Strong track record of billing & issuing

And here are some of the personal attributes that would fit this role and fit our business

Confident and capable decision maker
Attention to detail
Analytically minded
Driven for the right result
Passionate
Curious
Unified

What we can offer you:

A competitive salary
Annual leave: 25 days plus 8 days bank holidays
Pension: (3% contributory)
Healthcare scheme: claim up to £1,000 per year back with Simply Health
Perks at Work: exclusive member discounts across a range of goods and services
Community Day on us: volunteer in your community for one day each year
CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.

We are proud that each year our employees rate our business higher Gallup's Exceptional Workplace Award Winners for being a great place to work. We are Gold awarded Investors in People and are proud to say that National Accident Law is a great place to work.

But don't just take our word for it, come and find out for yourself!

*Please note that whilst we're happy to offer this role on a remote basis, there will be travel required to the North of England (Stockport) for monthly off-sites and infrequent travel to Kettering (annual conference, new employee welcome).

REF-(Apply online only)