We are seeking a highly organised and proactive Finance Administrator to join a busy finance team within a housing organisation on a 3-month temporary part-time basis.
This role will provide administrative and operational support to both the Finance and Income teams, ensuring smooth day-to-day processes and effective communication with tenants and internal stakeholders. You will be a key point of coordination for documentation, correspondence, and customer interactions.
Key Responsibilities
Process all incoming post received on site and distribute across the organisation, with a focus on triaging Income and Finance documentation
Update the Housing Management System with tenant-related postal information and notify Income Officers of any required follow-up actions
Manage non-complex tenant requests, such as issuing rent schedules and supporting documentation
Print, scan, and manage documentation for email and physical correspondence
Provide office-based support to fully remote team members
Support the Income team with printing and posting correspondence
Complete telephone verification checks in relation to credit refunds
Process Direct Debit and standing order forms submitted by customers
Provide telephone support, handling enquiries in a professional and sensitive manner
Manage and triage the finance email inbox, ensuring queries are actioned or escalated appropriately
Communicate effectively with customers and their representatives, maintaining a high standard of service
Liaise with internal departments to resolve finance and income-related queries
Maintain accurate filing and record-keeping systems, including paper-based records
Maintain and update process documentation for key administrative activities
Work to agreed KPIs and performance targets within the finance team
Ensure full GDPR compliance in all correspondence and handling of customer data
Complete mandatory training and actively support continuous professional development
Provide ad hoc administrative support to the wider finance team as required
About You
Previous experience in an administrative role, ideally within finance or a customer-focused environment
Strong organisational skills with the ability to manage a varied and high-volume workload
Excellent attention to detail, particularly when handling documentation and data entry
Confident communicator with strong telephone and written communication skills
Good working knowledge of Microsoft Office, particularly Outlook and Excel
Please note this an on site role
Salary description
£15.00 - £16.50 per hour