Portuguese Speaking Customer Service Advisor
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP
Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.
You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.
Key Responsibilities:
- Responding to customer queries in both Portuguese and English via phone and email
- Supporting the full lifecycle of claims, from information gathering to resolution
- Maintaining accurate customer records and case notes in the system
- Providing clear, empathetic, and professional communication at all times
- Liaising with other departments to ensure smooth and timely customer support
- Handling complaints in line with company policy
Candidate Requirements:
- Fluency in both Portuguese and English (spoken and written)
- Strong customer service skills with a desire to deliver excellent experiences
- Ability to manage multiple tasks with accuracy and attention to detail
- Confident communication and problem-solving skills
- Previous experience in customer service or claims handling is an advantage, but not essential
- Proactive, team-oriented approach with a willingness to learn
Benefits Include:
- £27,000 base salary + performance-related bonus
- 25 days’ annual leave (plus the option to buy/sell additional days)
- 5% matched pension scheme
- Private medical insurance and life cover
- Employee assistance programme
- Comprehensive training and career development support
- Inclusive, international working environment
- Wellbeing initiatives and regular team events
If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.