Jobs in Colliers End

Fire and Security Service Manager
£50k-£60k company based in Essex
About my client:
My client was established in 1999, and they have strived to become market leaders in providing Communal IRS, Security and Fire Protection Solutions in and around London.
Their clients range from
Principal M&E Contractors, Housing Associations and Local Authorities, Facilities Management and Property Managing Companies. My clients philosophy is to bring their clients the highest level of customer service and innovation in our system designs to ensure customer satisfaction and quality.
Role Summary:
• To manage the Service Department to effectively undertake all site service/maintenance work secured by the company. The prime purpose is to manage the department and staff to ensure that all service and small works contracts and allocated commissioning contracts are undertaken in a timely and cost-effective manner through to completion and where appropriate handover, all in accordance with the Company’s established ethos and values.
Job Responsibilities:
• Manage day-to-day tasks within department
• Initiate and maintain effective planning system to ensure proper control of all key aspects of service management.
• Ensure that the Service Department carry’s out all service and small works contracts and allocated commissioning contracts in a timely and cost-efficient manner, through to completion and if appropriate handover.
• Ensure the effective training, supervision, and control of all members of the Service
Department.
• Identifying small works opportunities and organising pricing, quotations for and securing orders from clients for such works and where appropriate for supervising and/or commissioning such works.
• Organising and being responsible for all necessary paperwork and reports
• Communications – To effectively communicate with others across the company to enable key duties to be handled in a timely and efficient manner.
• Prepared to be hands on when required to ensure client satisfaction.
Knowledge/Experience & Key Measurements required:
• Relevant qualifications FIA/NSI/LPCB/C&G etc
• Excellent inter-personal communication and negotiation skills
• Able to work openly and co-operatively with others, both within immediate project teams and elsewhere
• Self-motivation and ability to organise own time effectively as well as to motivate and advise others to schedule their own workloads
• Good presentational skills; able to present complex ideas at the appropriate level to both technical and non-technical audiences
• Experience of managing multiple simultaneous activities and leading teams
• MUST have previous experience with systems, Fire/CCTV/Access Control, etc.
• Ability to Effective scheduling and execution of all site services work within agreed time frames and costs, all while maintaining our customer service ethos.
• Identifying opportunities on client sites for small works and/or for refurbishing existing risk areas or for planned new areas.
• On small works contracts organise pricing, quotations and securing orders
• The effective training, supervision and control of department members including
Apprentice/Trainee Service Engineers.
• Trigger timely issuing of all “client” invoices.
• Ongoing recommendations as to how service department performance can be improved.
General –
Experience within the service/maintenance industry, or/and Fire & Security systems.
Possess a clear record with zero criminal convictions of any kind and meet with the requirements to pass a CRB / DBS check and the full screening process required in the security industry.
All Staff are required to:
• Familiarise themselves with the Company Policies and Procedures, held on the HR system, accessible by all staff at any time from the website.
• Uphold the Equal Opportunities and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
• Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.
• Be proactive, bring ideas, suggestions and contribute to business improvement.
• Undertake training as required.
• Attend staff and team meetings as required.
• Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers, and visitors.
• Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met.
• My client is an equal opportunities employer.
Salary 50-60k DOE
Pension scheme
28 days holiday (Including bank holidays)
Extra day holiday added for every year of service.
Birthday given as an extra day off following probation, if on a week/workday.
Company vehicle, Laptop, and mobile phone
Excellent opportunities for advancement with a growing and ambitious company
If this sounds like you please send George your cv in the first instance