Torbay and South Devon NHS Foundation Trust
Torbay Hospital TQ2 7AA
Various shifts available - 07.00hrs – 19.00hrs and 19.00hrs – 07.00hrs
Band 3 - £13.60 per hour Monday – Friday, Saturdays and nights £18.34, Sundays £22.99
The Enhanced Care Safety Officer (ECSO) is a vital role supporting the delivery of safe, high-quality, one-to-one or enhanced care for patients requiring increased observation due to mental health, cognitive, or behavioural challenges.
You will work as part of the Enhanced Care and Security teams across the Trust to maintain safety, dignity, and a therapeutic environment for patients and staff.
This is a challenging but rewarding role where no two days are the same. We’re looking for people who are kind, caring and compassionate, emotionally resilient, physically capable, and able to work calmly in high-pressure situations. In return, you’ll be making a meaningful difference to vulnerable patients every day.
Key Responsibilities
* Respond to incidents involving distressed or challenging patients with professionalism and empathy.
* Provide therapeutic engagement, de-escalation support, and maintain a calm, reassuring presence.
* Carry out enhanced observations (Level 3 or 4) and ensure the safety of patients, visitors, and staff.
* Conduct dynamic risk assessments and escalate concerns appropriately.
* Accurately document observations, interventions, and incidents.
* Collaborate with nurses, security, and mental health professionals as part of the multidisciplinary team.
* Use radios, body-worn cameras, and adhere to Trust policies on confidentiality and safety.
What We’re Looking For:
Essential:
* Significant experience in customer service or front-line roles.
* Experience working in physically and mentally demanding environments (e.g., healthcare, security, emergency services).
* SIA Licence (Security Industry Authority) Door Supervision or Security Guarding.
* Physically fit to meet the demands of the role, including interventions and extended periods on your feet.
* Confident in conflict resolution and de-escalation.
Desirable:
* Previous NHS or healthcare setting experience.
* Training in safeguarding, therapeutic engagement, or trauma-informed care.
* Knowledge of mental health legislation and enhanced care protocols.
Training Provided:
The successful applicant will be supported with a full induction and be expected to complete a comprehensive training programme which may include:
* Physical Intervention (GSA)
* Conflict Resolution & De-escalation
* Mental Health Awareness
* Safeguarding Adults & Children
* Enhanced Observation & Risk Awareness
* Equality, Diversity & Inclusion
* Trauma-Informed Care Approaches
* Prevent/Counter-Terrorism (ACT) Awareness
Who are NHS Professionals?
NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.
Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities.
In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –
Competitive Pay Rates - work this week, get paid next week!
First choice of placements at over 50 NHS Trusts in England
* Dedicated consultants
* Flexible working options
* Free DBS and free training
* Build holiday allowance
* Support when you need it – 24/7 365 days
* Stakeholder pension scheme
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Salary description
£13.60 - £22.99 per hour