Customer Service Advisor benefits:
* 30 days paid annual leave (pro-rata), rising with length of service
* Pension scheme
* Perkbox retail and online discounts
* Employee Assistance Programme (24/7 support line)
* No commute and reduced environmental impact
* Real-time support while working
* Flexible working patterns to support work-life
* Training is included to prepare you for this role
Customer Service Advisor role:
As a Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours
Key Responsibilities
* Respond to customer enquiries across phone, email, chat and multi-channel platforms
* Provide accurate information, resolve queries and deliver high-quality customer service
* Navigate multiple online systems to update customer records and manage cases
* Follow all call handling, data protection and quality assurance guidelines
* Demonstrate a “customer-first” approach, ensuring positive engagement in all interactions
* Escalate issues appropriately and follow required processes for complaints or safeguarding
* Work autonomously maintaining productivity and service levels
* Attend mandatory training, coaching and performance feedback sessions
* Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.
Customer Service Advisor pay:
£12.71 per hour
Salary description
£13.00 - £13.00 per year