Location: Bedfordshire / Oxfordshire / Cambridgeshire Corridor
Contract: Full Time | Permanent
Salary: up to £35,500 including car allowance
Are you passionate about delivering outstanding customer service and making a positive difference in people's lives? We are looking for a proactive and customer-focused Housing Officer Homeownership to provide high-quality housing management services to leasehold, freehold and shared ownership customers. You will act as a trusted point of contact, ensuring customers receive responsive, professional and compliant support throughout their homeownership journey.
What You'll Be Doing
· Manage a portfolio of homeownership cases and act as the primary contact for customers.
· Provide advice and support on leasehold, freehold and shared ownership matters.
· Maximise income collection through effective management of service charge, ground rent and shared ownership arrears.
· Respond to customer enquiries and complaints in a timely, professional and fair manner.
· Work collaboratively with internal teams including estates, planned works, service charges, sales and customer services.
· Identify vulnerable customers and make referrals to specialist support services where appropriate.
· Support legal action, mediation, court and tribunal processes when required.
· Carry out estate visits and support customer engagement activities.
· Recognise safeguarding and domestic abuse concerns and ensure appropriate action is taken.
· Contribute to projects and continuous service improvement initiatives.
You will be a confident and empathetic housing professional who is able to balance excellent customer service with effective tenancy and leasehold management.
· Experience within housing management, leasehold management, tenancy management or neighbourhood services.
· Proven debt management and arrears recovery experience.
· Knowledge of leasehold services and homeownership products.
· Excellent communication, negotiation and influencing sk
Salary description
£33500.00 - £33500.00 per year