Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future
Salary: £27,976 per annum
Location: Liverpool - L7 9NJ (on site)
Contract Type: Permanent
Working Hours: 40 per week
Working pattern: Monday to Friday (08:00-17:00)
Holiday entitlement: 20 + Bank Holiday (increases with service)
About the role
Working closely with both customers and engineering teams, you'll coordinate appointments, support the delivery of planned and responsive works, and help maintain the high standards of service our clients expect. Every day will bring new challenges and opportunities to make a positive impact, whether that's arranging urgent repairs, resolving customer queries, or ensuring works are completed efficiently and on time.
What you’ll be doing
You'll be responsible for scheduling and coordinating engineering activities, managing changing priorities, tracking job progress and ensuring work is completed within agreed timescales. You'll work closely with engineers to confirm availability and completion dates, while also maintaining accurate records and updating schedules as requirements change. Providing excellent customer service will be at the heart of what you do, with a focus on resolving issues quickly, handling complaints professionally and ensuring customers remain informed throughout their journey.
What we’re looking for
We're looking for someone with previous experience in contract administration, scheduling, customer service or a similar administrative role, ideally within the gas, energy, repairs, maintenance or wider service delivery sector. You'll be a confident communicator, comfortable engaging with customers, residents, engineers and internal stakeholders alike. Strong organisational skills, attention to detail and the ability to manage multiple priorities are essential, along with a calm and professional approach when dealing with changing demands or challenging situations.
Why Join Us
You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.
Benefits
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Contributory pension scheme
Life assurance
*Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
*Bike2Work Scheme
*EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
*Terms/qualifying criteria applies
Equal Opportunities
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable Adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact
Pre-employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Full job description available upon request
Salary description
£27976.00 - £27976.00 per year