Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome:
Loyalty Stay – You will find yourself taking inbound calls and you will be looking to understand a customer’s needs in order to maintain their relationship with Sky. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky.
Loyalty Change - You will find yourself Taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones.
Welcome – You’ll give new customers the warmest welcome to Sky. Taking inbound calls you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs.
What you’ll be doing
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your 15 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our (email address removed) programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.
* Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
* Keeping the customer at the heart of all that we do
* Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
* Delivering the best service in the country in every interaction
* Working towards targets across several business measures.
The qualification
Level 2 Customer Service Practitioner
The training provider for this programme is Educ8. They are a multi award-winning specialist provider of vocational training.
Educ8 are passionate about creating opportunity for anyone wanting a successful career in customer service. From new talent just starting their career to experienced talent taking it to the next level.
What you’ll need
Education: You’ll need a minimum of 2 GCSEs or equivalent.
Other skills we’re looking for include:
* You’ll have a passion to sell
* Thrive in a target driven environment
* A confident communicator and team player
* A resilient attitude
* Enthusiastic about all things Sky
* Passionate about providing our customers with the best service in the country
* A desire to understand new technology, and be in touch with the latest technology trends
* Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.
Right to Work: You will have valid right to work in the UK by the programme start date (7th September 2026) and will remain valid for the full duration of the apprenticeship (15 months) without requiring renewal or expiring during this time. Please note that Sky does not offer sponsorship for this programme.
Note: Sky does not provide relocation expenses for this role.
Please read the above carefully before continuing with your application. If you have any questions about the requirements, please contact us.
Application process
Step 1 – Submit your application
First, complete our short application form by entering your details. We’re looking for basic information such as contact details, education and any relevant work experience.
Step 2 – Digital Assessment
Next, you’ll complete our online digital assessment. This short assessment is designed to understand your knowledge of Sky, our products, and the role you’re applying for. It helps us get a feel for how you think and how you might approach real scenarios at Sky.
Before you begin, you’ll have the opportunity to complete a practice version. We strongly recommend taking this practice assessment and carefully reading the instructions we’ve sent by email, so you know exactly what to expect.
We’ve also included helpful tips to support you and help you feel confident going into the assessment.
We understand that you might want to utilise AI to support your preparation for taking the assessments – understanding Sky etc. But we ask that you complete the assessments themselves without the assistance of AI.
Step 3 – Virtual Assessment Centre
The final stage of your application will be a digital assessment day. You’ll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises.
Once you’ve completed your assessment day, we’ll let you know when you can expect to hear back from us.
Where your development begins
Be Brilliant - How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.
Sky Learn - Our new, group-wide learning platform, bringing all content under one roof, so developing new skills is simpler for everyone. You can search by skill and find courses, videos, podcasts and more, giving you greater control over your own development and future career.
Support Network - Whatever path you choose we’ll be right there with you. You’ll get to team up with an Apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go. All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post-programme career journey.
So why wait?
Our apprenticeship is designed to put you at the centre of the action. You’ll learn, grow and help make the magic of Sky happen. Whatever your background, skills or passions, there’s an opportunity for you to explore. A career at Sky is where better begins.
Got questions about this programme? Email us!
If your application is successful, your offer will be subject to receiving a positive outcome from your Criminal Record Check, in addition to passing all apprenticeship eligibility checks as per government apprenticeship guidelines.
Let’s not forget about the great perks. There’s a reason people can’t stop talking about #LifeAtSky. Our fantastic range of benefits really are something special, here are our highlights: free Sky Q (for the TV you love all in one place), a generous pension, 25 days paid annual leave, discounted Mobile and broadband and private health care.
And if that’s not enough, each campus has its own perks such as subsidised restaurants/ cafes and games rooms. Your campus may include a cinema, chill out sections, faith rooms, a gym, and more
Deadline: Applications close on Monday 13th April at 12 noon. However, applications may close earlier but no earlier than Monday 30th March at 12 noon
Salary description
£26428.00 - £26428.00 per year