Key Responsibilities
Carry out post-inspections of responsive repairs to ensure works meet required specifications, quality standards and health & safety requirements
Supervise contractors and consultants on site to ensure effective and efficient delivery of repairs and asset management programmes
Prepare specifications and scopes of works following property inspections
Liaise with residents, leaseholders and stakeholders to arrange access and provide updates on works
Validate contractor invoices and monitor expenditure to ensure value for money
Support delivery of service objectives, KPIs and performance targets across the Repairs and Investment service
Contribute to improving resident satisfaction and customer experience across housing services
Work closely with internal departments, contractors and external partners to ensure successful project delivery
Advise tenants and leaseholders on property alterations and improvement proposals
Respond to complaints, enquiries and correspondence from residents, Members and stakeholders
Carry out stock condition surveys and maintain accurate property data records
Inspect and monitor refurbishment, maintenance and improvement works across the housing portfolio
Monitor health & safety compliance, risk management and statutory requirements
Prepare reports, briefings and technical recommendations for internal and external stakeholders
Attend court proceedings and act as an expert witness on property matters when required
Deputise for the Quality and Performance Manager as required
Requirements
Proven experience in a Building Surveying, Property Maintenance or Asset Management role
Experience within social housing, local authority or property maintenance environments
Strong knowledge of responsive repairs, planned maintenance and building construction
Experience managing contractors and consultants on-site
Understanding of housing regulations, compliance requirements and health & safety legislation
Excellent inspection, reporting and technical assessment skills
Strong communication and stakeholder management abilities
Experience dealing with residents, leaseholders and customer-focused service delivery
Ability to manage multiple workstreams and competing priorities
Proficient in Microsoft Office and property management systems
Desirable
HNC, HND or Degree in Building Surveying, Construction or a related discipline
Professional membership with RICS, CIOB or a related body
Experience undertaking stock condition surveys
Knowledge of fire safety requirements relating to residential buildings
Experience of new-build handovers and defect management
Previous experience within a Local Authority or Registered Social Landlord environment
Salary description
£45.00 - £45.00 per hour