Job Description
This is an exciting opportunity to be part of a collaborative and forward-thinking HR Service Centre team, supporting our employees across EMEA and beyond. As a key member of our HR Operations function, you’ll work closely with colleagues across regions to deliver a high-quality, consistent HR experience that underpins every stage of the employee journey.
Reporting to the Manager, HR Service Center, you’ll play a hands-on role in delivering operational HR support, partnering with our global HR teams to ensure our processes are effective, compliant, and employee-focused.
In this Polish-speaking HR Operations Adviser role, you’ll also support our Polish-speaking employees and ensure they receive timely and accurate assistance tailored to their local context — helping us deliver a truly inclusive and responsive HR service.
About You:
You are a proactive problem-solver who thrives in a collaborative environment. You ask the right questions to understand the bigger picture and take initiative to deliver scalable, sustainable solutions that support business growth
Detail-oriented and process-minded, you’re always looking for ways to simplify, streamline, and enhance the employee and candidate experience. You’re motivated by continuous improvement and take pride in executing both immediate tasks and longer-term projects with care and consistency
You are a team player who builds trusted relationships across HR and the wider business. You enjoy working with others to drive operational excellence and contribute meaningfully to team success
You understand the importance of accurate data and handle sensitive information with the utmost confidentiality. You are confident navigating HR systems and enjoy using technology to improve the way we work
You take pride in delivering a high-quality service to employees and managers, and you see each interaction as an opportunity to support, solve, and add value
You remain calm under pressure, and adapt quickly as priorities shift in a fast-paced environment
You take ownership of your work, follow through on commitments, and are motivated to get things right the first time.
Responsibilities Include:
Managing core HR processes across the employee lifecycle including onboarding, changes to employment, and off-boarding ensuring timely, accurate, and compliant execution
Acting as a first point of contact for HR queries from employees and managers, providing clear and friendly guidance in line with policies and procedures
Maintaining HR systems and records, ensuring data is accurate, up-to-date, and handled with confidentiality and care
Partnering with Centres of Expertise (CoEs) such as Talent Acquisition, Reward, and Employee Relations to deliver seamless employee experiences
Identifying opportunities to improve processes, reduce manual effort, and increase efficiency, working with colleagues to implement improvements
Supporting audits and compliance requirements by ensuring documentation and records meet internal standards and external legal/regulatory obligations
Providing operational support for cyclical HR activities, such as performance reviews, pay reviews, contract renewals, and policy rollouts
Producing HR reports and insights, using data to support decision-making and monitor service levels and compliance
Championing best practice in HR administration, helping to drive consistency and quality across the HR Service Centre
Collaborating with colleagues across regions and functions, contributing to shared goals and team success
Skills & Experience:
Experience in HR Operations, HR Administration, or other administration role preferred but not essential
Strong attention to detail with a track record of accurate data entry and documentation
Experience working with HR systems and CRM systems (e.g. Workday, ServiceNow) preferred but not essential
Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment
Excellent communication skills; able to explain processes clearly and professionally, both verbally and in writing
Strong understanding of confidentiality, GDPR, and handling of employee data
A customer-focused mindset, with a commitment to delivering excellent service to employees and stakeholders
Polish language speaker
This position is hybrid; working 3 days in the office, 2 days working from home
This role is based out of our HR Service Centre, Speke, Liverpool
About CSL SeqirusCSL Seqirus is part of CSL. As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. With state-of-the-art production facilities in the U.S., the U.K. And Australia, CSL Seqirus utilizes egg, cell and adjuvant technologies to offer a broad portfolio of differentiated influenza vaccines in more than 20 countries around the world.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Watch our ‘On the Front Line’ video to learn more about CSL Seqirus