Salary: £26,437 per annum
Job Type: Full-time, Permanent
Working Pattern: Office based
The Opportunity:
We are recruiting on behalf of a well-established and successful wholesale business for a Credit Control Administrator to join their team in Wakefield.
This is a varied position combining credit control, customer service and administration, making it ideal for someone who is confident speaking with customers, comfortable handling payments and account queries, and has strong attention to detail. You will be responsible for managing customer accounts, chasing outstanding payments, processing account applications and supporting the wider credit control function.
Key Responsibilities
Manage inbound calls and emails relating to customer accounts, payments and credit queries
Take account payments and advance payments for customer orders
Proactively contact customers regarding outstanding balances and secure payment
Handle requests for copy invoices, statements and account information
Review existing customer credit limits and gather information to support credit decisions
Process new account applications and Direct Debit mandates
Carry out credit checks using credit reference agencies and Companies House information
Collate information to support credit decisions and approve lower-value credit limits where appropriate
Update customer contact details and account information
Assist with account reconciliations and resolve customer queries
Create new customer accounts on the internal system
Monitor held orders and make appropriate decisions regarding releasing or holding orders
Update records relating to insolvencies and credit monitoring information
Prepare information for overdue accounts being referred for further action
Maintain accurate records and ensure important documentation is filed appropriately About You
We are looking for someone who is:
Confident communicating with customers over the telephone and via email
Comfortable discussing outstanding payments and taking payments
Highly organised with excellent attention to detail
Confident using IT systems and learning new software
Able to assess information and make sensible, commercially aware decisions
Capable of working independently while also supporting a wider team
Focused and able to effectively manage their workload
Comfortable working towards daily, weekly and monthly objectives Previous experience within credit control, accounts receivable, finance administration or customer account management would be highly advantageous.
Benefits
£26,437 annual salary
28 days annual leave including Bank Holidays
Healthcare cashback scheme
Company pension
Life insurance
24/7 employee support helpline
Free on-site parking
Access to promotional discounts
Electronic payslips This is a fantastic opportunity to join an established business offering a stable, permanent position within a busy and supportive credit control environment
Salary description
£26437.00 - £26437.00 per year