The post holder will offer a first-class customer focussed tenancy administrative services including but not limited to tenancy and income management, reletting empty properties and garages, customer engagement and involvement, estate management, ASB, enforcing tenancy conditions and housing related support services.
The post holder will undertake a wide range of tasks including, logging customer contacts, responding to simple requests for information, application forms, taking payments, tenancy and void administration, garage allocation, invoice processing, stationary ordering, and filing.
There will be an emphasis on improving customer relations and increasing satisfaction levels and engagement opportunities with the homes and communities our customers live in and the services the council provides.
Experience and Knowledge
* Experience working directly with customers in a busy front facing role.
* Experience of working in an office environment.
* Experience of general clerical and administrative duties.
* Experience of managing and prioritising own workload.
* Ability and experience of using Microsoft packages such as Word, Excel, PowerPoint and Outlook in an office environment.
* Ability to master and use several computerised software packages simultaneously.
* Excellent IT and keyboard skills.
* Good written and verbal communication skills
* Good telephone manner
* Ability to deal with confidential and sensitive information.
* Methodical, accurate and able to work to tight deadlines and prioritise work.
* Customer focused and solution driven.
£13.93ph
Salary description
£13.93 - £13.93 per hour