Location: Farnworth, Bolton, BL4 0AN
Salary: £28,000 - £30,000 per annum
Job Type: Full time, Permanent
Working Hours: 38 hours per week (07:30 to 16:00 Monday to Thursday and 07:30 to 12:50 Friday)
Based in Greater Manchester, Heatrod Elements are the UK's leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.
About the Role:
To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.
Key Responsibilities:
Sales & Order Administration:
Process customer orders accurately and efficiently using the company's ERP or sales systems
Prepare sales quotations and follow up with customers as required
Liaise with production and planning teams to confirm lead times and delivery schedules
Maintain accurate customer, pricing, and order recordsCustomer Service:
Act as the primary point of contact for customer enquiries via phone and email
Handle order queries, delivery updates, and invoice discrepancies professionally
Manage customer complaints and work with internal teams to achieve timely resolution
Build and maintain strong customer relationships
Coordination & Communication:
Support Sales and Engineering teams with account administration
Communicate with production, warehouse, and logistics teamsReporting & Administration:
Produce sales and order reports
Maintain accurate records and documentationAbout you:
Skills & Experience:
Essential:
Experience in manufacturing sales administration or customer service
Strong organisational and communication skills
Proficiency in Microsoft OfficeDesirable:
ERP or CRM system experiencePersonal Attributes:
Customer-focused and professional
Proactive and detail-orientedWhat we can offer you:
25 days (plus bank holidays) holiday increasing with length of service
Free onsite parking
Cycle to work scheme
Learning and Development Opportunities
Referral scheme
Cash Health Plan
Staff social events through the yearNo agencies.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Sales Admin, Sales Administrator, Office Administration, Admin Assistant, Administrative Assistant, Admin Executive, Sales Client Services, Sales Support Admin may all be considered
Salary description
£28000.00 - £30000.00 per year