Office based administrative customer service position with full training provided.
37.5 hours per week | £25 – 27,000 per annum
Ringwood, Hampshire
Dovetail Recruitment are excited to be working with a growing construction business in Ringwood, who are recruiting due to their ever growing team! With full training and support given across all facets of the business, there is real career progression on offer for the right person, with the potential of the role evolving into additional areas over time.
The Trainee Administrator will become a vital part of the operations for both Sales and Customer Services. On a day-to-day basis, you can expect to be desk-based, making regular contact with stock teams, sales reps and various depots around the UK to ensure minimal delay in fulfilling the needs of the customer. The role is around 75% admin and 15% phone based customer service/liaising with other teams.
Duties & Responsibilities as a Trainee Administrator:
* Receiving enquiries from customers, and actioning, processing orders and following them through to completion
* Arranging delivery and collection of orders in according with the customer’s and Sale Teams requirements.
* Managing Sub Contracted Transport suppliers, their service levels and constant monitoring of their costs
* Using an established database of 3rd party suppliers and hauliers to arrange transport of products to and from the depots and where possible, reducing handling and increasing profit margins on Transport.
* Safeguarding that all products hired to customers are safe and have been properly tested in accordance with company procedures, where necessary all relevant Test Certification are raised and sent with products being Hired.
* Liaising with the depot staff to build your knowledge, and gain information on stock availability, including basic knowledge of accessory, safety and test & run requirements.
* Coordinating movements with customers, providing an excellent level of service throughout the process
* Assisting in the completion of asset and stock counts
This is a fast-paced position where the Trainee Administrator will build their knowledge of company services, relationships with key partners and colleagues, and problem solve along the way. You will be given full training and learn on the job. The business takes great pride in not only their convenience for their customers, but their level of service, making you proud to be a part of the team.
Minimum Experience Required:
* Strong communication skills
* Well organised with a keen eye for detail
* Ability to multitask and prioritise
* Team Player
Salary & Details
* £25 – 27,000 per annum
* Hours: Monday – Friday 8.30am – 5pm
* 20 days holiday + bank holidays
* Free Parking
* 1 hour lunch
* Pension contributions
This Trainee Administrator role presents an outstanding opportunity for individuals who are eager, dependable, and conscientious, with ample room for career growth. We are able to consider school leavers, and those with no experience, or people with a retail background.
If you are interested in this Trainee Administrator job in Ringwood, please click on ‘Apply Now’ or alternatively give us a call on (phone number removed) and ask for Laura. Laura will take you through the full process from beginning to end, helping you with your application and interview prep
Salary description
£25000.00 - £27000.00 per year