You will support the end-to-end processing of customer orders, from purchase order through to invoicing, as well as the accurate input of purchase invoices into their accounting system.
This role sits at the heart of the commercial operations, acting as a key link between customers and internal teams including Sales, Finance, Production, and Supply Chain. You will play a critical role in ensuring orders are processed accurately, delivered on time, and invoiced correctly, while delivering a high standard of customer service.
Key Responsibilities
Order Management
* Process and manage customer purchase orders from entry through to delivery and invoicing
* Ensure all orders are accurate and aligned with agreed pricing, promotions, and commercial terms
* Manage order amendments, shortages, and delivery changes in collaboration with Supply Chain and Production teams
* Proactively identify and escalate potential issues to minimise disruption
Sales Support
* Provide administrative support to the Sales team, including new line forms and product listings
* Maintain awareness of customer pricing structures and promotional activity to ensure accurate order processing
* Support new product launches and ongoing customer requirements
Finance Support
* Support the end-to-end order-to-cash process, ensuring timely and accurate invoicing
* Process and post purchase invoices within the finance system (Xero)
* Maintain accurate records to support reconciliation and audit requirements
* Investigate and resolve invoice discrepancies and account queries
* Reconcile supplier statements and maintain supplier and customer accounts
* Monitor customer credit limits and support risk management activities
* Assist with VAT returns, month-end processes, and reporting
* Contribute to continuous improvement within the finance function
* Ensure clear communication and efficient fulfilment of customer orders
Skills & Experience
* Experience in order processing, customer service, or sales administration
* Previous experience in a finance role
* Strong attention to detail with a high level of accuracy
* Ability to manage multiple priorities in a fast-paced environment
* Strong communication skills, with confidence engaging both internally and with customers
* Collaborative team player
* Strong organisational and problem-solving skills.
* Understanding of customer delivery requirements (desirable)
* Experience with ERP or order management systems (advantageous)
Salary description
£14.50 - £15.00 per hour