Our client, a well-established commercial vehicle leasing specialist based in the Rhondda Valleys, is seeking a dedicated Customer Experience Executive to join their expanding team. This is an excellent opportunity for a skilled professional to contribute to client retention, increase revenue, and develop their career within a reputable local business.
Benefits for the successful Customer Experience Executive:
Competitive basic salary up to £35,000 per annum, dependent on experience
Performance-based bonus scheme, including payment per converted sale and upselling incentives
Increasing annual leave entitlement, up to a maximum of 30 days plus bank holidays
Pension scheme
Flexible working hours to accommodate personal circumstances
Opportunity for career development and increased responsibilities as the company grows
Friendly, approachable team environment within a well-established companyDuties:
Proactively contact customers at key intervals (1, 3, 6, 12, 18, 24 months and beyond) post-sale to ensure satisfaction and strengthen relationships
Re-engage potential customers who previously did not convert to generate new business opportunities
Identify and promote relevant upsell products to existing customers to increase revenue
Encourage satisfied clients to leave positive reviews on Google to enhance online reputation
Maintain accurate records of customer interactions and follow-up actions
Collaborate with internal teams to support ongoing customer retention strategies
Develop understanding of customer needs to tailor future communication and offeringsRequirements for the Customer Experience Executive position:
Proven experience in customer service, telesales, or a similar client-facing role
Excellent telephone manner and communication skills
Experience in upselling and lead conversion is highly advantageous
Ability to work independently and as part of a team
Full driving license preferred due to location proximity to the A470
Strong organisational skills and attention to detail
Enthusiastic and proactive approach to nurturing client relationshipsThe Customer Experience Executive will primarily operate in a telephone-based capacity, maintaining customer relationships and identifying opportunities for growth. Our client looks for individuals who are customer-focused and eager to contribute to business expansion through exceptional service and upselling.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Rhondda Valleys and Rhondda Cynon Taff, today to discover more about this fantastic opportunity.
At Perfect Placement, our team of automotive recruitment consultants are passionate about connecting skilled professionals with leading motor trade roles. If you’re seeking to enhance your career and explore more Customer Experience Executive jobs in your area, get in touch today
Salary description
£35000.00 - £35000.00 per year