Contract Type: Permanent, full time
Salary: £57,900 per annum to £68,969 per annum (London weighted salary) dependant on experience
Grade: 10
Reporting Office: London, Stratford
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 3rd November at 11pm
This is a two-stage interview process initial interviews will take place on 11th November. Candidates that are progressed past this stage will be invited to a face to face interview at our office in Stratford on 17th November.
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…
Join our team at L&Q:
An opportunity has arisen within Maintenance Services to join the team of Maintenance Team Managers on a permanent basis. This role will cover the North-East neighbourhood: Waltham Forest, Redbridge, Havering, Essex and Cambridgeshire plus other surrounding areas. The role reports into the Head of Service.
As a key member of the Direct Maintenance Management Team, you will lead a team of Supervisors and frontline staff working on reactive works to deliver a first-class repair and maintenance service to our residents and customers.
Your impact in the role:
You will work closely with internal and external stakeholders to deliver excellent customer service and sound financial decision-making. Your experience of managing people, delivering customer service and financial results will therefore be essential.
This is an ideal opportunity for a candidate who has a sound knowledge of reactive maintenance and managing a DLO and contractors to support the service in a management role.
The Maintenance Team Managers impact both residents and internal teams and will directly influence increasing satisfaction and achieving strategic goals within the service. The Maintenance Team Manager will get involved in increasing productivity and driving results in line with current KPIs.
What you'll bring:
* Excellent understanding of a DLO offering.
* Experience of leading, supervising and motivating a large maintenance team
* Knowledge of Reactive Repairs.
* Track record of delivering excellent customer service and resident satisfaction against KPIs.
* Knowledge of relevant standards and legislation.
* Experience of implementing and maintaining good Health and Safety, including working at heights, manual handling, asbestos and day-to-day Health and Safety Compliance.
* Demonstrable financial acumen & commercial awareness.
* Ability to build positive relationships with a range of internal and external stakeholders
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us
Salary description
£57900.00 - £68969.00 per year