IT Support - SAP Systems Coordinator

Job Title: IT Support - SAP Systems and VDU Coordinator
Location: Wolverhampton, WV9
Vacancies: 
1 role working a permanent night Shift @ £37200 p/a
1 role working a rotating AM / PM Shift  @ £31,000 to £36,164 p/a
Due to our continued success and improvement, we have a challenging and exciting position available for an experienced IT Support - SAP Systems and VDU Coordinator to take responsibility for managing day to day IT tasks, control board escalations and investigations, and first line maintenance and troubleshooting of IT equipment. 

Being a self-motivated team player, you will be able to work independently, be proactive and persistent.  

Role and Responsibilities:

Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group.
Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. 
Provide, at location control board, support for SAP errors, carry out investigations.
Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component).
Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information at all times. 
Responsible for EWM data execution as part of engineering change. 
Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT).
Responsible for maintaining bespoke system applications. 
Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. 
Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets.
Build long term relationships with both internal & external stakeholders. 
Other duties as assigned. 
Skills and Experience:

Required

Experience with SAP EWM.
Excellent verbal and written communication skills. 
Basic to moderate IT trouble shooting skills. 
Good level of Excel knowledge and working ability.
Experience in working with Warehouse Management systems in a shop floor environment would be desirable. 
Closing date 15.11.2026

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Hawk 3 Talent Solutions are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future