This is a varied, hands-on role combining technical parts identification, service coordination, stock control and warehouse duties. You will be responsible for ensuring engineers have the correct parts available for scheduled repairs, while maintaining accurate stock records and keeping service orders up to date.
Working closely with field engineers, the warehouse team and the manufacturer, you will play a key role in keeping repair jobs running efficiently and delivering excellent customer service.
Key Responsibilities
* Review service and repair orders to identify the parts required for each job.
* Assess technical information, investigate discrepancies and liaise with the manufacturer where further information is needed.
* Update service orders, estimate parts requirements and identify alternative or superseded part numbers.
* Arrange parts ordering, monitor availability and ensure stock levels are maintained.
* Prepare daily parts shipments for field engineers, ensuring all components are picked, checked and ready for collection.
* Reconcile parts issued against completed jobs, processing returns and updating stock records accordingly.
* Receive incoming deliveries, check goods against orders and resolve discrepancies.
* Carry out regular stock checks, cycle counts and annual inventory counts.
* Maintain accurate records across service and warehouse management systems.
* Respond to customer enquiries by telephone and email, providing timely and professional updates.
* Support general warehouse duties, including picking, packing and goods-in activities.
The Ideal Candidate
* Previous experience in parts coordination, technical stores, service administration or a similar role.
* A good understanding of mechanical or electrical equipment and replacement components.
* Strong organisational skills and excellent attention to detail.
* Experience using stock control, order processing or service management systems.
* Confident communication skills and a customer-focused approach.
* The ability to prioritise workload, work independently and meet deadlines.
* A flexible, hands-on approach to both office and warehouse responsibilities.
Monday – Friday 45 hr week
£28-32k DOE
Experience with commercial fitness equipment, including would be advantageous. Previous field service or maintenance engineering experience, familiarity with Smax or WMS, and a forklift licence would also be beneficial.
This is an excellent opportunity for someone with a technical or engineering parts background to join a supportive team in a varied role combining technical coordination, stock management and practical warehouse work.
Apply now to be considered for an immediate start
Salary description
£28000.00 - £32000.00 per year